Business Services

Lorem Ipsum is simply dummy text of the printing and typesetting industry.
​​​​​​​
Business Services

​Türkiye’s strategic location at the crossroads of Europe, the CIS, the Middle East, and North Africa, along with the country’s existing potential, increase in per capita income, and large, young and growing population have positively impacted the development of the business services sector in Türkiye. Türkiye has significant experience in a wide range of business service lines, such as engineering and architectural consulting, technical testing, and call centers. The country also boasts expertise in knowledge-based services, such as auditing and accounting, legal advisory, and consulting.

Engineering and Architectural Consulting

  • Engineering and architectural consulting companies in Türkiye provide services related to engineering, architecture, design, technical drawing, urban planning, scientific and environmental services.
  • A skilled workforce, cost-effective service compared to international standards, expertise in diverse markets, and project types help move the sector forward in Türkiye.
  • During the 2017-2018 academic year in Türkiye, a total of 39,337 students graduated from the fields of engineering and engineering trades in universities, while 18,092 students received their degree in the fields of architecture and construction.

Technical Testing

  • The technical testing market offers a wide variety of business lines, such as composition and purity testing, technical inspection, and road transport.
  • The total annual turnover in these services has been showing an upward trend in the last decade, and as industries such as manufacturing, automotive, chemicals, and ICT continue to grow in Türkiye the need for technical testing will increase accordingly.

Call Centers

  • The call center sector in Türkiye has gained momentum since the inception of the country’s first call centers in the 1990s.
  • According to the Turkish Call Centers Association, the industry had a value of TRY 6.2 billion and employed 96,000 people in 2016, up from the 2013 figures of TRY 2.9 billion, 70,200 employees.
  • The call center sector has set an ambitious target of having a work force of 300,000 people by 2023.

Knowledge-based Services

  • Knowledge-based services such as auditing and accounting, legal advisory, and consulting also play a crucial role in Türkiye’s economy.
  • Türkiye’s vibrant economy and improved business environment have paved the way for a dramatic increase in the number of foreign companies in Türkiye.
  • The number of companies in Türkiye with foreign capital exceeded 65,000 in 2018. This increase, together with the improved business environment, has resulted in the growth of knowledge-based services in Türkiye. ​
  • As new regulations come into force and Türkiye aspires to have compatible standards with the EU, the sector is set to for significant growth.​
​​

Related Documents

SEP 01, 2026

Investitionsstandort Türkiye (German Edition)

View PDF PDF - 5 MB
JUN 01, 2026

Guide to State Incentives for Investments in Türkiye

View PDF PDF - 2.6 MB
SEP 01, 2026

Why Invest in Türkiye (French Edition)

View PDF PDF - 9 MB
SEP 01, 2026

Why Invest in Türkiye

View PDF PDF - 5.1 MB
SEP 01, 2026

Why Invest in Türkiye (Arabic Edition)

View PDF PDF - 4.8 MB
JUN 22, 2026

Türkiye: Nexus of Life Sciences

View PDF PDF - 2.2 MB
MAY 22, 2026

Investment & Finance in the Türkiye Century

View PDF PDF - 12.6 MB
FEB 01, 2025

Türkiye's FDI Landscape at a Glance 2024

View PDF PDF - 39.7 MB
SEP 01, 2024

Foreign Direct Investment in Türkiye Century

View PDF PDF - 13.6 MB

Success Stories

View All

​​​​​​​Founded in Berlin, Germany in 2011, Delivery Hero has become a worldwide leader in the online food ordering business. The company serves over 17 million users, has operations in 33 countries, and partners with more than 271,000 restaurants,. Delivery Hero has received a record number of 127 million orders in the first three quarters of 2016 alone.Delivery Hero Founder and CEO Niklas Östberg has been active in internet businesses for over a decade. Currently focusing his efforts on online food ordering, Östberg works at the helm of a large team that managed to carry Delivery Hero to a top spot in less than five years. The company's headquarters in Berlin plays host to a staff of 1,000, and Delivery Hero employs more than 3,000 people worldwide. Delivery Hero excels at helping its users receive their desired meal in the easiest possible way. The company prides itself on key benefits such as providing choice, convenience, reliability, and quality. With a mission to transform the food and beverage industry, Delivery Hero has raised more than USD 1 billion to date from like-minded investors who share its belief in the same mission. Delivery Hero is a parent company that brings together more than 20 successful brands. Among its leading brands is Yemeksepeti – a pioneer in the formation and development of the e-commerce industry in Türkiye, and one of the first online food ordering platforms in the world.In 2015, Delivery Hero acquired 100 percent of Yemeksepeti's shares, which at the time were valued at USD 589 million. Labelled a record investment, this takeover stood unmatched as the biggest investment in Türkiye's internet sector at the time. The acquisition seamlessly integrated Yemeksepeti into Delivery Hero's business. Allowed to maintain its established brand identity, Yemeksepeti has been propelled today to reach a record growth rate of approximately 70 percent in its 15th year in business. Yemeksepeti serves more than 6 million users and is constantly adding to its current 13,000 restaurant partners.Among the many factors that influenced Delivery Hero's move to invest in Yemeksepeti are the latter's successful performance, operational competence, loyal customer base, and innovative business model in Türkiye and other countries in the region. Delivery Hero's move was made easier thanks to the attractive dynamics that Türkiye offers: a young population that is both tech-savvy and quick to adapt to innovations, combined with a market with huge potential for growth.Delivery Hero CEO Niklas Östberg made no secret of Yemeksepeti's role in their success story. “At Delivery Hero, we subject a lot of companies in this industry to careful scrutiny. We never came across any other company that could come close to Yemeksepeti's performance metrics. The fact that they are consistently achieving impressive growth rates even in their 15th year gives us motivation and inspiration in what we do. Yemeksepeti is a truly outstanding company with a proven business model in Türkiye and the region. Their dynamic team with an innovative approach to business and the entrepreneurial genius of their executives make Yemeksepeti an essential part of Delivery Hero's success story."​Yemeksepeti CEO Nevzat Aydın added, “We have been able to establish a business model that left people wondering 'How did we ever manage without Yemeksepeti?' This achievement was crowned in our 15th year with a perfect acquisition. We have received many offers from domestic and foreign investors over the years, but we kept waiting for the right time and right partner. Finally, in Delivery Hero, we decided to go with a partner that we believe has similar global objectives, business approach, and corporate culture. Now, together with Delivery Hero, we are able to expand to a larger region with our experience in the industry, technical know-how, and unique innovative business approach. We take great pride in this success story."​​

Read More

​​​​​​​NGN is a regional technology group operating in Türkiye and the Middle East that has been successfully serving industry-leading companies fo​r over a decade. A major IT company in Türkiye, NGN also has operations in the UAE, Bahrain, and Qatar. Listed among Türkiye's ''Best Performing IT Companies'' and named the ''Top Data Backup & Storage Systems Integrator'', NGN seamlessly manages customers' entire IT operational load with its system integration, datacenter, cloud, and managed service solutions – all offered under one roof. NGN has business partnerships with global IT vendors and service providers. It is the EMEA partner of Dell EMC and Imperva, and a key partner for vendors such as Microsoft, HPE, Cisco, Huawei, VMware, Efficient IP and others. NGN uses its turnkey systems integrator approach to deliver traditional IT solutions and services as well as solutions in many innovative areas such as the Internet of Things (IoT), big data and analytics, cloud, virtual reality, and augmented reality. Star of Bosphorus Datacenter Building for the future with a vision to become the top IT brand in Türkiye and the region, NGN is leading the digital transformation with its new investment, Star of Bosphorus. Star of Bosphorus, the most advanced datacenter in Türkiye with uninterrupted access, a unique facility structure, unrivaled technology, and international certifications, operates more than 2,000 cabinets in 5,000 square meters of white space while using a total of 16 MW power in accordance with the Tier III design and facility standards. Standing out with its seismic isolation technology designed to mitigate earthquake risks, a first in Türkiye and one of only a few in the world, Star of Bosphorus provides constant service and data security at high standards. ​NGN Chairman and CEO İnanç Erol: "We believe in Türkiye and our industry. In 2015, we embarked on the Star of Bosphorus Datacenter investment with the objective of adding value in the IT sector to our country and our region. We are proud to commission one of Türkiye's most advanced datacenters, Star of Bosphorus, in Tuzla, Istanbul and to deliver this USD 150 million investment to our country. We believe Star of Bosphorus will be a significant value for our industry and our country. Data is the world's new oil. With Star of Bosphorus Datacenter, which we call a fortress that protects Türkiye's data, our goal is to become the region's data logistics hub." ​​

Read More

​​​​​​​​​​​UPS was founded in 1907 in Seattle, Washington, USA, and has since become a global leader in logistics. It offers a broad range of solutions including the transportation of packages and freight, facilitation of international trade, and deployment of advanced technology to more efficiently manage the world of business. With its wide array of services to more than 220 countries and territories, UPS delivers more than 20 million packages every day.​ UPS first entered Europe in 1976, when it established domestic operations in Germany. The company has since developed a comprehensive European service portfolio, combining local expertise in each market with UPS' international strength and high-quality standards. With Türkiye increasingly becoming a transportation bridge and near-sourcing location connecting Europe and Asia, having a young and dynamic population, and offering good opportunities for long-term growth, the market has become increasingly important to UPS. In 2009, UPS acquired its long-standing Turkish authorized service contractor and started its own operations in Türkiye. Today, the UPS network covers the whole of Türkiye and has sizeable domestic and international operations with more than 20 points of access, 18 hubs equipped with the latest technology, one Supply Chain Solution center including more than 3,000 m² of warehouse space, more than 2,100 employees, 500 delivery vehicles, and a dedicated daily flight to/from Istanbul and Cologne. UPS Türkiye is well-positioned to meet the needs of its customers doing business to, from and within the country. It offers customers a comprehensive range of package, freight and supply chain management services and solutions that provide a competitive advantage by helping customers save money, become more efficient, and reach new markets. ​UPS continually develops, extends, and enhances its world-class logistics capability through investments in its employees, assets, and technology in Türkiye.​​

Read More